Site Leader, Industry Experience Center (2018-present)
As Site Leader for the new Industry Experience Center (INDEX), I lead the facility transformation and on-going operations, deliver world-class commercial and consumer experiences to our customers, aid them in their digital transformation and ultimately empower them to achieve more in their respective enterprises. As part of the Customer Experience Team within the Enterprise Strategic Initiatives group, the new IEC will showcase the best of Microsoft’s products and services in a world-class facility.
Manager, Retail Experience Center (2015-2018)
I drove strategy and execution for the Retail Experience Center (REC), Microsoft’s 23k sq. ft immersive retail lab including twelve different store models, digital and in-store innovations, cloud-based demos and IoT technologies. REC visitors are Fortune 500 customers, retail partners, focus groups, OEMs, ISVs and internal teams. I facilitated the convergence of Microsoft’s retail technology and merchandising for both the consumer channel and commercial teams spanning Windows, Office, Xbox, Surface and HoloLens as well as Azure, Power BI, Dynamics and Machine Learning.
- Managed day-to-day REC operations and four FT vendors, all tour briefings and scripting, annual strategy, planning and the retail experiences team budget.
- Successfully planned and executed 1,300+ REC events annually including retailer and media tours, consumer research, C-suite level meetings and daylong conferences
- Achieved CSAT scores of 8.8 out of 9.0 in FY18.
- Managed from concept to execution START FY17 & FY18 in Seattle for 1,500 field colleagues. Received the highest session GSAT in FY17, second highest in FY18.
- Completed in-depth FY19 “REC Reimagined” remodel plan and detailed multi-million OPEX & CAPEX budget.
- V-team member for traveling REC showcase/trade show footprints at E3 in June 2015 and CES in 2016